Brighten Restoration – Privacy Policy

Effective Date: November 15, 2025.
Last Updated: November 15, 2025.

Who We Are

Our website address is: https://www.brightenrestoration.com
Brighten Restoration provides professional water, fire, and mold damage restoration services, along with reconstruction and odor control. Protecting your personal information is a priority. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or interact with our website.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.

An anonymized hash of your email may be sent to the Gravatar service to check if you are using it. Gravatar’s privacy policy: https://automattic.com/privacy/.
After your comment is approved, your profile picture becomes visible to the public.

Media

If you upload images, avoid uploading photos with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

Contact Forms

If you submit a contact form or service request, we collect:

  • Name
  • Email
  • Phone number
  • Address or property location
  • Insurance information (if volunteered)
  • Details about your project or damage

We use this information to:

  • Respond to inquiries
  • Provide estimates
  • Schedule inspections or services
  • Follow up on requests
  • Communicate with insurance companies (with your permission)

We do not sell your data. We only share it as needed to provide services or comply with law.

Cookies

Comment Cookies

If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These last one year.

Login Cookies

If you visit our login page, we set a temporary cookie to check cookie support.
Login cookies last two days; display preferences cookies last one year.
Selecting “Remember Me” keeps your login for two weeks.

Publishing Cookies

If you edit or publish an article, a cookie will be saved with the post ID. It contains no personal data and expires in one day.

Embedded Content from Other Websites

Articles may include embedded content (videos, images, external links).
This content behaves as if you visited the source site directly and may collect data, track interactions, or use cookies.

Analytics

We may use tools like Google Analytics to understand site performance and usage. These tools may collect:

  • IP address
  • Browser and device type
  • Pages visited
  • Time spent on the site
  • Referring pages

Google’s Privacy Policy: https://policies.google.com/privacy
Opt-out browser tool: https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We do not sell or rent personal data. We share information only with:

  • Trusted service providers (hosting, email sending, analytics)
  • Insurance companies (when assisting with claims)
  • Payment processors for secure transactions
  • Law enforcement or regulators, when required

Mobile Privacy Requirement (TCPA Compliance):

No mobile information will be shared or sold with third parties for marketing or promotional purposes. Text messaging opt-in data will never be shared with any third party.

How Long We Retain Your Data

  • Comments are retained indefinitely for follow-up and spam detection.
  • Registered user data (if applicable) is stored in user profiles and can be edited or deleted by the user at any time (except username).
  • Service form submissions are kept as long as reasonably necessary for business, legal, or insurance-related purposes.

What Rights You Have Over Your Data

If you have an account or have submitted information, you may request:

  • A copy of the personal data we hold
  • Correction of incorrect data
  • Deletion of your data (except when required for legal or operational purposes)

Submit requests to: [email protected]

Where We Send Your Data

  • Visitor comments may be checked via automated spam detection services.
  • Analytics or hosting data may be processed by trusted third-party providers.

Your Contact Information

If you have privacy concerns or requests, contact us at:

📧 [email protected]
📞 (503) 983-6526

Additional Information

How We Protect Your Data

We use technical and organizational safeguards, including:

  • SSL/TLS encryption
  • Secure servers
  • Controlled access to sensitive data
  • Regular software updates
  • Employee training on data handling

Data Breach Procedures

If a data breach occurs, we will:

  • Investigate and contain the issue
  • Notify affected users when required
  • Comply with all applicable laws and reporting obligations

Third-Party Data Sources

We may receive limited information from:

  • Analytics providers
  • Advertising or referral partners
  • Payment or scheduling software
    This data is used only for service delivery and performance tracking.

Automated Decision-Making & Profiling

We do not use automated decision-making that produces legal or significant effects.
Automated processes are limited to analytics and spam detection.

Regulatory Compliance

We follow applicable U.S. laws including:

  • CAN-SPAM (email marketing)
  • TCPA (text messaging & consent)
  • State-specific privacy requirements where applicable

Updates to This Privacy Policy

We may update this policy periodically.
The most recent version will always be posted here with an updated effective date.